DELIVERY & RETURNS

UK DELIVERY

Christmas Standard Delivery - Order by 1pm Tuesday 17th December to receive by Christmas.

Christmas Express Delivery - Order by 1pm Friday 20th December to receive by Christmas. 

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Delivery is charged as follows to UK mainland postcodes:

  • Express delivery 1-3 working days – £7.95
  • UK Standard Delivery 2-4 working days - £3.99
  • Free delivery – on all orders over £100 (2-4 working days)

    Please note, some products are not held in stock and may take longer to arrive. If you have any queries, email us: BMCshop@bladegroup.co.uk

    EUROPEAN & WORLDWIDE DELIVERY

    Unfortunately, at this time we're not able to offer international shipping through our online shop. 

    CLICK & COLLECT

    Unfortunately, we currently do not offer Click and Collect via the online shop however, you can contact your local Blade Motorcycles Retailer to find out if they have the product of your choice in stock at site.

    RETURNS

    We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.  We offer a full refund within 28 days of receiving your order*. You can return your product and receive a refund to the original payment method.

    *Please note the following exceptions to our returns policy:

    • All returned goods must be in resalable condition. Packaging must not be damaged, and all tags, labels and any other parts supplied must be intact. If the goods are not in this condition, we reserve the right to refuse a refund;
    • Returned items must have no visible signs of wear or use;
    • Any product which has been test fitted to a motorcycle is considered used and cannot be returned.
    • We do not refund shipping costs.
    • We do not accept returns of helmets.

    This does not affect your statutory rights to return faulty goods. 

    To initiate a return or exchange, please complete the following steps:

    • Email us at BMCshopreturns@bladegroup.co.uk with your order number and your desire to return your item(s) along with the reason why and we will advise you of the next steps and which store address to return your item(s) to. 
    • All returned items will be refunded once they've been inspected by our team. If you require an exchange or need a different size or colour of an item, then you'll need to place a new order. 

    You will receive a confirmation email as soon as the refund has been processed. Refunds can take up to 10 working days to clear onto the original payment card once processed.  

    We do not cover return shipping fees. Please ensure you return items carefully as we are not responsible for any lost or damaged goods during the returns process. We recommend using a tracked shipping service.

    In the unlikely event of a faulty product, please contact us as soon as possible after delivery with detail and photographs of the fault on BMCshopreturns@bladegroup.co.uk.  

    Please contact us at BMCshopreturns@bladegroup.co.uk if you have any further questions, or call us at any of the stores and we’ll be delighted to help.

    CHRISTMAS RETURN DATES

    We have extended our returns policy for Christmas. Returns or exchanges for purchases made between 1st December and 24th December 2024 will be accepted until 31st January 2025.